E-shoppers complaining about their online purchases are asked to share their problems on theLinkedIn page of the European Parliament.
New EU legislation on Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR) tries to resolve disputes outside the court room. Online shoppers buying from other EU countries as well as traders selling abroad within the EU will be able to resolve their contractual disputes directly online thanks to a single EU-wide online dispute resolution platform.
The Alternative Dispute Resolution directive and the Online Dispute Resolution regulation will enter into force 20 days after their publication in the EU Official Journal. But the European Parliament is now having an informal consultation process through its LinkedIn page. For more information on ADR and ODR, please have a look at the European Commission’s website.