Joint retail statement on the Alternative Dispute Resolution Directive

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Ecommerce Europe, EuroCommerce and Independent Retail Europe published a joint statement as EU retail associations stressing that they believe the current Alternative Dispute Resolution framework (ADR) delivered a high level of consumer protection in the EU with a simple, efficient, fast and usually low-cost way of resolving disputes. We call upon the EU policy makers to maintain the current well-functioning of the system and not to extend the scope of ADR to unfair or misleading non-contractual or pre-contractual cases (that did not lead to the conclusion of a contract). ADR bodies are not law enforcement bodies, but neutral out-of-court dispute settlement bodies with varying levels of expertise and resources, that aim to solve disputes in an expeditious, low-cost, efficient and amicable manner.

You can find more information in our joint statement available here.

 

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